Privacy notice
Who is responsible
Neill Kemp is responsible for the personal information handled for book orders, tutoring enquiries and correspondence through this website.
Neill Kemp
10 Valleyfield Crescent
Hamilton
ML3 7FL
United Kingdom
Email: ngktutoring@gmail.com
Information we use
We use the name, email address, shipping address, order details, payment status and transaction reference provided with purchases; the information you choose to include in emails; and details needed to arrange tutoring, such as subject, level and lesson availability. PayPal handles payment credentials; Neill does not receive your full card number.
Please avoid including sensitive pupil information in initial enquiries. Parents or carers can enquire on a pupil’s behalf.
Why we use it
We use order and lesson-arrangement information to take steps at your request before a contract and to fulfil a contract. We use necessary records to comply with accounting and other legal obligations. We rely on legitimate interests to answer general enquiries, manage complaints, prevent fraud and keep services secure, balanced against your rights.
We do not add enquirers or buyers to a marketing mailing list, sell personal information, or publish reader feedback without separate permission. Information necessary to fulfil an order is required for that order to proceed.
The enquiry form
The book enquiry form prepares an email in your email app. It does not itself submit a message to a website database. You must send the email from your app before Neill receives it. Your email provider processes that message under its own policies.
Audiobook availability updates
The audiobook notification form prepares an email in your email app with your name, reply email address and a request to be informed when the audiobook is available. You must send it before Neill receives it. The form does not save your details in a website database. If you send this request, Neill uses your details with your permission only to send the audiobook availability update. You can cancel the request at any time by emailing ngktutoring@gmail.com. The request is kept until the update has been sent or you cancel, then deleted when no longer needed for that purpose.
Services and sharing
PayPal processes checkout and payments. To fulfil direct-delivery book orders, Neill supplies the recipient’s name and delivery address, and any necessary delivery details, to Amazon, which prints and arranges delivery through its carriers. Email correspondence is handled through Gmail / Google. The website is hosted using OpenAI Sites and Cloudflare infrastructure; hosting services may process technical information such as IP addresses and request logs for delivery and security.
Donation links lead to the William Wates Memorial Trust’s fundraising services. Donations are handled there, separately from book purchases. We do not receive your donation payment credentials.
These providers may process information outside the UK under their applicable privacy arrangements and safeguards. Their policies provide further details: PayPal, Amazon, Google, OpenAI and Cloudflare. Contact Neill if you need further information about a particular disclosure.
How long information is kept
Order and payment records are kept for applicable tax and accounting requirements, normally at least five years after the relevant 31 January Self Assessment submission deadline, or longer where a legal dispute or other requirement makes this necessary. Routine enquiries are reviewed and deleted when no longer needed, normally within 12 months after the last correspondence. Active tutoring correspondence is retained while needed to provide lessons and resolve related enquiries. Providers may have their own retention periods.
Cookies and analytics
With your consent, Google Analytics measures page visits, approximate location, device information, traffic sources and selected button clicks. It uses analytics cookies and sends data to Google, which may process it outside the UK under its privacy arrangements. We do not enable Google advertising signals. Analytics does not load unless you accept; use Analytics preferences in the footer to change your choice or withdraw consent. Your choice is stored locally for up to six months. Declining does not prevent purchases or enquiries. We use this information to understand and improve the site, relying on your consent. Google controls retention under the property’s settings; contact Neill for current settings. We strip query strings from page addresses supplied to analytics so PayPal return references are not included. Analytics figures are not confirmed sales. Hosting and payment providers may use their own cookies, local storage or technical logs. The book page embeds PayPal, so your browser contacts PayPal when its checkout loads; PayPal’s notice explains its use of information. This notice will be updated if analytics or other services are added.
Your rights
Depending on the circumstances, you can ask for access to or correction of your information, erasure, restriction, or a portable copy, and object to processing based on legitimate interests. Where consent is used, you can withdraw it. Some records must be retained for legal reasons. We do not make automated decisions that produce legal or similarly significant effects about you.
Email Neill to exercise your rights or raise a concern. You can also complain to the Information Commissioner’s Office (ICO).