Delivery & returns

Who you are buying from

Neill Kemp
10 Valleyfield Crescent
Hamilton
ML3 7FL
United Kingdom

Email: ngktutoring@gmail.com

These terms cover physical books purchased directly through this website. Neill Kemp is your seller and your contact for orders, delivery problems, cancellations and refunds, including when a book is printed and delivered by Amazon.

Price and payment

An unsigned hardback costs £25. UK delivery costs £2.87 for the first book and £0.28 for each additional book in the same order, for up to ten copies. One copy totals £27.87; two total £53.15. The total payable is shown by PayPal before payment. No additional tax is added by Neill at checkout.

For more than ten copies, overseas delivery, or signed and personalised books, email before ordering so we can agree availability, the full price, delivery and any applicable terms. These options are not included in the standard checkout.

Delivery timing

We’ll place your order within two working days of confirmed payment. Books are printed to order, with estimated UK delivery around seven days after we place an order for a single copy. Larger orders may take longer.

Delivery dates are estimates, so if you need your book for a particular date, please contact us before ordering. Working days exclude weekends and public holidays. We will contact you if we become aware of a significant delay. Unless a different period is expressly agreed, delivery will be within 30 days.

Check your shipping address before paying. If an address needs correcting, contact us promptly; changes may not be possible once printing and delivery have been arranged. If a parcel is missing or overdue, contact Neill and we will investigate.

Changing your mind

For standard unsigned books bought online, you can cancel without giving a reason before delivery or within 14 days after the day you receive your books. If a single order is delivered separately, the period runs from receipt of the last book.

Email or write to Neill with a clear statement that you wish to cancel. You can use the optional cancellation form below, but do not have to. After notifying us, return the books within a further 14 days to the address above.

You pay the direct cost of returning a change-of-mind order. Please package books securely and keep proof of posting. You may inspect them as you would in a shop; we may reduce the refund for loss of value caused by handling beyond what is necessary to establish their nature and characteristics.

Refunds

For a full cancellation, we refund the book price and standard outward delivery charge. Extra costs for an upgraded delivery service are not refundable beyond the standard delivery amount. Refunds use the original payment method, without a refund fee.

For returned goods, refunds are made within 14 days of receiving the books or evidence that you have sent them back, whichever is earlier. We may withhold the refund until then. If you cancel before goods are sent, we refund within 14 days of your cancellation notice.

Damaged, faulty or incorrect books

Email Neill with your order details and a description of the problem. Photos can help but are not a condition of your statutory rights. Where a return is needed because goods are faulty, damaged on arrival or incorrect, we arrange or cover reasonable return costs.

You normally have a 30-day right to reject faulty goods for a refund. After that, repair or replacement and, where appropriate, a refund or price reduction may apply. These terms do not limit your statutory consumer rights.

Signed and personalised copies

These are arranged separately by email. Any exception to cancellation rights for a genuinely personalised inscription will be explained before you agree to an order. A signature alone does not automatically remove cancellation rights. Rights concerning faulty or misdescribed goods remain.

Optional cancellation form

You can print or save this page. Neill will provide the applicable order details and terms by email for your records.

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